Terms & Conditions
Khaya Adventure Travel, trading as Khaya Student Placements CC, CK. No 2008/049821/23, herein after referred to as ‘the Company’ accepts bookings subject to the terms and conditions outlined herein, which agreement shall be the whole agreement between the parties:
THE BOOKING
This booking and subsequent contract shall be deemed to have been concluded in Port Elizabeth, South Africa and shall be interpreted according to the laws of South Africa. The parties consent to the jurisdiction of the Magistrates Court of Port Elizabeth in terms of the provisions of Section 45 of Act 32 of 1944 as amended but it is specifically agreed that the Company and it’s instance will have the discretion to sue in the High Court if it deems is appropriate. All prices and services are correct at the time of printing. All prices, services and departures are subject to change without prior notice. The Company reserves the right to alter the published price of any tour or activity due to increasing tariffs, costs and entry fees or fluctuation of exchange rates, such amounts shall be determined at the sole discretion of the Company. Khaya Travel will not accept any bookings where the booking or indemnity form is unsigned or incomplete in any respect. The Company reserves the right to decline any booking without outlining its reasons therefore. No booking shall be considered confirmed until a written confirmation slip has been sent to the agent/client and the full amount due paid and all cheques honoured.
DEPOSIT AND PAYMENTS
A non-refundable 50 % deposit is required to secure the booking. This amount forms part of the payment for the trip or activity and shall be offset to the total amount charged to the agent/client. If the full amount is not paid on the day of departure and prior to the trip/activity, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited. Passengers booking within forty eight (48) hours of the tour departure are required to pay the full amount immediately to secure the seat.
CANCELLATIONS
In case of a booking cancellation, the Company shall retain the full deposit. If a booking is cancelled less then fourteen (28) days then the client is subjected to a cancellation fee as follows: 28-15 Days 50% Cancellation Fee 15-07 Days – 75% Cancellation Fee 06-00 Days 100 % Cancellation Fee Any passengers joining a tour after the departure date or point of departure, or not at all, or leaving before the completion of the tour for any reason whatsoever, is not entitled to any refunds or discounts whatsoever from the Company, or entitled to claim any costs for any added expenses. Should a client wish to move one tour to another there is a standard penalty of R 300 payable. Should the change be made within 28-days of departure date then the standard cancellation fees apply. The Company reserves the right to cancel any tour/activity at ist sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in this instance the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the Company. Tours are subject to a minimum booking of 8 passengers. If that number is not obtained, the Company reserves the right to cancel the tour. A full refund would then be payable to all booked clients.
INSURANCE
Comprehensive travel and cancellation insurance is mandatory on all tours. It is the client’s responsibility to ensure that they have this insurance in place and the required paperwork to prove such before embarking on the tour. Travel insurance must include comprehensive medical insurance including provision for air evacuation. Any resulting consequence of not having this paperwork is the sole responsibility of the client.
BAGGAGE
All baggage and personal effects are at all times the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising. Clients are entitled to one bag/backpack or soft bag per person. The Company retains the right to refuse excess baggage. RISK The client accepts that all tours/activities are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents shall be held liable in any way for any injury, loss of life or damage to property, howsoever caused and the client hereby indemnifies and holds the company, its agents and servants harmless from any such claim. The client accepts full responsibility for all risks involved.
HEALTH
The client accepts that to participate in the tour requires a measure of physical fitness and health and it is the client’s obligation to ensure that thet are medically fit to embark on any tours or activities. We do however require a medical certificate or doctor’s letter in respect of all clients over the age of 65, confirming that they are medically fit to undertake the tour or activity.
AUTHORITY ON TOUR
The decisions of the Company’s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign echange regulations of all places visited. Should the client be in any contravention of the above or the client is a nuisance to the group and other clients the driver/guide may order the client to leave the tour without any claim to a refund. The client shall be obliged to make their own way home at their own expense.
MARKETING
The Company reserves the right to use any photographs and video taken during the tour/activity for use of marketing or any other advertising material and the client hereby gives consent of such photographs to be used and for the company to retain copyright over such photographs to be used and for the Company to retain copyright over such material.
FORCE MAJEURE
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way of the possible occurrences or any consequences, which may arise as a result of these.
TRAVEL DOCUMENTS
On booking, the client will receive the pre-departure information. It is the responsibility of the client to read and understand this information before travelling.
Khaya Student Placements CC info@khayatravel.co.za SA Companies Registration Nr. 2008/049821/23
